FAQs

  • What is Hala Baazar?
    Hala Baazar is a UAE-based online store offering a wide range of products with free delivery and cash on delivery options.

  • Do you offer free delivery?
    Yes, all orders across the UAE qualify for free delivery.

  • What payment methods do you accept?
    We currently accept Cash on Delivery (COD) and will soon introduce online payment methods.

  • How long does delivery take?
    Standard delivery takes 3-7 business days depending on your location.

  • Can I track my order?
    Yes, once your order is dispatched, you will receive tracking details via email or SMS.

  • Do you ship outside the UAE?
    Currently, we only deliver within the United Arab Emirates.

  • Can I cancel my order?
    Orders can be canceled within 24 hours of placement by contacting customer support.

  • What is your return policy?
    Items can be returned within 7 days if unused and in original packaging.

  • How do I request a refund?
    Refund requests can be submitted via email at mk9durrani@gmail.com with order details.

  • How long does it take to process a refund?
    Refunds are processed within 7-10 business days after approval.

  • Are all products eligible for returns?
    Certain items like personal care products, undergarments, and customized products are non-returnable.

  • What happens if my product arrives damaged?
    Contact us immediately with photographic proof, and we will arrange a replacement or refund.

  • Do I need an account to shop?
    You can shop as a guest, but creating an account allows faster checkout and order tracking.

  • What is a wishlist?
    The wishlist lets you save products for future purchases.

  • Do you offer discounts?
    Yes, we frequently run promotional campaigns. Subscribe to our newsletter for updates.

  • Can I change my shipping address after placing an order?
    Yes, but you must contact us within 24 hours of placing the order.

  • Is Cash on Delivery available for all products?
    Yes, COD is available on all items across the UAE.

  • How do I contact customer service?
    You can reach us via email at mk9durrani@gmail.com.

  • Do you offer exchanges?
    Yes, exchanges are available for defective or incorrect items.

  • Are my details safe with Hala Baazar?
    Yes, we prioritize your privacy and use secure systems to protect your information.